FAQ
- ▼Do you do custom orders?
- Yes! We would love to help you out with this. Just contact me and we can see what we can come up with.
- ◄When should I place my order?
- We recommend ordering all "Made to Order" items approximately 3-4 weeks before the date you need your order and all "Ready to Ship" items 1 week before the date you need your order. Items usually arrive sooner than that, we just want you to be allow ample time for our production & delivery. There is never guarantee a delivery date 100% due to unforeseen issues that can arise during production or with the shipping/postal service. Special orders for special events should be placed in advance of the event as soon as possible. We do not guarantee delivery times, only when we will get the product out the door.
- ◄How long does it take to get my order?
- Ready to Ship items usually ship within 3 to 5 business days. Made to Order items ship anywhere from 3 to 5 business days to 1 to 2 weeks (depending on the intricacy or size of order).
- ◄Do you have a local pickup code?
- You may use coupon code LocalCustomerShipFree at checkout. You must be able to pickup in one of the locations I have available to meet (contact me first if you need this info).
- ▼What is your return policy?
- Given the personalized nature of our products, we generally do not accept returns. If there is a problem with your order, please contact us and we will see what we can do to remedy your problem. For a full description of our Return Policy, please click the link in our shop.
- ◄Can you include a gift note with my order?
- Definitely! Just leave the message you want in the gift note when you order during checkout. This can be done for free. If you would like the item gift wrapped, it can be done with a gift wrap upgrade for a fee, depending on size of object and how fancy you want to get with gift wrap.
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- ▼Do you sell in bulk or wholesale?
- I currently do not sell wholesale, but will offer a discount on bulk purchases. Contact me for details.
- ◄The packaging does not look exactly as in the picture. Why is this?
- We may at our discretion, substitute types of elements, (such as a different type of herb or flower in a bouquet) based on availability. We may change up the way it is packaged that doesn't affect it's overall look, but may be incremental changes that make it more user friendly.
- ◄Why is my bouquet not an exact duplicate of the picture in the listing?
- Each bouquet is made with materials I have on hand and will not necessarily be an exact duplicate of the items pictured. It will contain elements, materials, and colors similar to the pictures. Each one is made with loving care and creativity, to be a special addition to your home. Each bouquet is different, and not exactly the same, but will be beautiful none the less. If you have a special need or request, please contact me and we can work together to see what I can do to achieve the look you want.
- ◄How are your herbs/flowers dried? Do you add add'l color to your florals?
- They are air dried, unless it is noted that they have been preserved. At our discretion we will enhance the color of a floral if it is faded or needs extra color to provide a more vibrant element in the bouquet, swag or other creation. Unless it is specified in the listing that it has all natural color with nothing added, add'l color may be added, especially in the case of Hydrangeas. Communication is very important between the customer and myself if there is a certain expectation or assumption on the customer's end of things being done a certain way. We use coloring that is meant to be used for florals in our designs and have an arsenal of colors we can use to create a beautiful custom item that will want our customers to be happy with.
- ▼How do I care for my dried florals?
- Please note that dried florals by nature are fragile and need special care. They are best kept in a dry/cool room temperature and environment away from direct heat/sunlight/moisture/humidity. We don't spray our florals, but the customer may-To further protect them a product such as Krylon Matte Finish may be used to help protect them from dust and fading.
- ◄How do I contact you if I have a question or concern about my order or a product?
- Please contact us with any questions or concerns, especially if it has anything to do with your order. You may do this by clicking the contact button. It will direct to our email. I try to get back with you within 24 hours, but most of the time much sooner.