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Purchases, Shipping & Returns

Purchases:

Currently we are selling to Online Customers with Mail in orders (paying via Square or Check) and/or Local Customers for Local Pickup (paying via Square, Zelle or Check). This means in order to have something shipped you will either need to have a Square invoice sent to you for credit card payment, send a check.  In order to purchase something, you will need to contact me directly with what you'd like to purchase unless it is a COD payment for local pickup. You may contact me via the contact form.

Shipping

Items mainly ship first class parcel post or priority mail via USPS or UPS but on occasion will switch to another shipper/way of shipping based solely on weight/cost ratio.

All delivery guidelines obtained from the USPS website are an estimated delivery time, not a guarantee. High volume, holidays, and bad weather are factors which can alter delivery time given.

Please note, the shipping/handling calculation is based on Retail price USPS charges based on zip code, weight and size of package and associated fees. 

Please make sure your shipping address is accurate. We cannot be responsible for incorrect addresses.

OTHER NOTES ABOUT SHIPPING:
Once package is dropped off at the Post Office it's delivery speed is out of our control.

I can help you locate your tracking information and assist you with the shipping process, but please keep in mind that USPS is a separate entity from our Company.

We are not responsible for any USPS lost packages. Please contact USPS if you fear your package has is lost in the mail. It is not our responsibility to contact USPS about a lost/missing package. I can provide insurance for your packages if you are worried about a non-delivery.

Insurance can be purchased for an additional fee. Please leave a note in "message to seller" at checkout and we will invoice you for the amount of this extra service.

In stock items ship within 3-5 business days to 1 to 2 weeks. Made to order items ship anywhere from 1-4 weeks, depending on intricacy and size of order. Special events require several months in advance.

If you have an event you are ordering your item(s) for, please communicate with me about availability, shipping time and special order details before ordering.

Returns

Contact me immediately within 24 hours of delivery if there is a problem with your order.
Ship items back within: 14 days of delivery
I don't accept exchanges or cancellations.
But please contact me if you have any problems with your order.
The following items cannot be returned.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale or clearance
  • Food items or items that have been used.
  • Several types of goods are exempt from being returned - perishable goods such as food and flowers. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To be eligible for a full return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging and condition. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, discounted or sale items cannot be refunded.

Shipping
After the received pre-approval, the product may be returned to our address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Our company is not responsible for packages lost in the mail, being returned to the store.

We reserve the right to refuse a return for any reason, including excessive returns or abuse of the return policy.

Please note: Shop policies are subject to change as deemed by the shop owner.