Please read my shop policies before purchase so you can be familiar with ordering info. By making purchases from my shop, it will be a given that shop policies have been read and agreed upon.
Items mainly ship first class parcel post or priority mail via USPS but on occasion will switch to another shipper/way of shipping based solely on weight/cost ratio.
All delivery guidelines obtained from the USPS website are an estimated delivery time, not a guarantee. High volume, holidays, and bad weather are factors which can alter delivery time given.
Please note, the shipping/handling calculation is based on Retail price USPS charges based on zip code, weight and size of package and associated fees.
Please make sure your shipping address is accurate. We cannot be responsible for incorrect addresses.
OTHER NOTES ABOUT SHIPPING:
Once package is dropped off at the Post Office it's delivery speed is out of our control.
I can help you locate your tracking information and assist you with the shipping process, but please keep in mind that USPS is a separate entity from our Company.
We are not responsible for any USPS lost packages. Please contact USPS if you fear your package has is lost in the mail. It is not our responsibility to contact USPS about a lost/missing package. I can provide insurance for your packages if you are worried about a non-delivery.
Insurance can be purchased for an additional fee. Please leave a note in "message to seller" at checkout and we will invoice you for the amount of this extra service.
Most items ship within 1-3 business days.
Once a design is agreed upon, Special orders ship anywhere from 1-3 weeks.
You have 21 days to make a return. To complete your return, we require a receipt or proof of purchase. To be eligible for a full return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging and condition.
Several types of goods are exempt from being returned - perishable goods such as food and flowers. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If it has been more than 10 business days and you have not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, discounted or sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If we are unable to offer a replacement, we will issue a refund.
After the received pre-approval, the product may be returned to our address. You should mail your product to: Laura Rhodes, 422 Roses Mill Rd., Amherst VA 24521.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless an item is defective.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Our company is not responsible for packages lost in the mail, being returned to the store.
We reserve the right to refuse a return for any reason, including excessive returns or abuse of the return policy.
Please note: Shop policies are subject to change as deemed by the shop owner.